Customer Service

  • Shipping & Delivery

    • In stock orders will be shipped within 48 business hours of receipt.
    • For on-demand or build to order items, allow 10 business days plus shipping time.
    • Order will be shipped based on the method chosen at checkout.
  • Returns & Replacements

    • If the item you received is defective, we are happy to issue you a refund or replace the item at no charge.
    • Please email customer service cdolley@creativestudiopromo.com to request a return or replacement or fill out the form below.
    • Custom made to order items are only returnable for defects.
    • All returns must be made within 7 days of purchase.